Voice Bridge Solutions

Pricing

Our fees & support packages

We believe in complete fee transparency. No hidden costs, no unexpected bills. Our services can be funded privately, via Social Care Direct Payments, through an Individual Service Fund (ISF), or via Carer's Assessment Grants.

1. Care Knowledge Capture Packages

Our Knowledge Capture packages translate your lifetime of family experience into a clear, professional profile so carers can deliver truly person-centred support.

Starter Knowledge Profile

£195

Fixed fee

Designed specifically to fit within standard Direct Payment contingency budgets and Carer's Grants.

  • 30-min Discovery Call to set goals and identify priority focus areas.
  • 1 x 60-min Targeted Deep-Dive on high-risk areas: daily rhythms, non-verbal communication, triggers and calming measures.
  • Digital 'One-Page Profile +' Master PDF + Carer Quick-Reference Summary Sheet.
  • Fast 5-working-day turnaround.
  • Payment: 100% upfront (or invoiced directly to your Direct Payment account / local authority).
Enquire about this package

Essential Care Profile

£350

£175 deposit; £175 on delivery

Best for families looking to document comprehensive daily routines, personal history and core communication cues.

  • 30-min Discovery Call reviewing current care setup and focus areas.
  • 1 x 90-min Guided Interview with family carers and/or the individual.
  • Core Knowledge Capture: daily rhythms, personal identity, likes/dislikes and essential communication cues.
  • Deliverable: Digital Master PDF + 1 printed Master Copy.
  • Payment: £175 deposit upon booking; £175 balance upon final delivery.
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Comprehensive Care Profile

£520

£260 deposit; £260 on delivery

Best for individuals with complex needs, sensory sensitivities, distressed behaviours or major transitions into supported living.

  • 30-min Discovery Call reviewing existing care assessments and setting key focus areas.
  • 2 x 90-min Guided Interviews, in person or online, to capture detail without overwhelming you.
  • Full 360° Knowledge Capture: routines, sensory profile, triggers, de-escalation, pain communication and dignity preferences.
  • Deliverable: Complete Master PDF + 2 bound print copies + 30-min provider walkthrough session.
  • Payment: £260 deposit upon booking; £260 balance upon final delivery.
Enquire about this package

2. Independent Advocacy & Mediation Services

We provide independent, experienced advocacy to help families navigate complex NHS complaints, local authority care reviews and communication breakdowns with care providers.

ServiceRateDescription
Independent Advocacy£55 / hourRepresentation at CHC panels, social care reviews, Best Interests meetings, or formal NHS complaint writing.
Care Mediation Session£65 / hourFacilitated conflict-resolution session between families and care providers to rebuild trust and create a joint agreement.
Annual Profile Review£35 (Fixed)A 60-minute yearly update to keep your loved one's Care Profile accurate as their needs evolve.
Provider Embedding Session£60 / hourA dedicated training session where we walk support staff through your Care Profile to ensure it is actively used in daily care.

Ad-hoc services & add-ons

Need targeted help outside of a package? We offer flexible hourly rates for specific tasks.

Expert Casework — £95 per hour

For letter writing, official NHS/PALS complaints escalation, or document drafting.

Meeting Attendance — £95 per hour

For active, in-person or virtual representation at formal funding panels and multidisciplinary team (MDT) meetings.

Travel Costs — £55 per hour + 55p per mile

Applicable for face-to-face meetings outside our immediate local area.

We welcome clients utilizing local authority Direct Payments, NHS Personal Health Budgets (PHBs), and privately funded care arrangements.

Important terms

  • Payment terms: All package fees are invoiced and payable in advance before document review or casework begins, unless a deposit-and-balance schedule is explicitly shown.
  • Our guarantee: While we guarantee expert systems navigation and robust representation using Care Act frameworks, we cannot legally guarantee the final funding or placement outcome decided by a Local Authority or Integrated Care Board (ICB).
  • Non-legal counsel: Voice Bridge Solutions provides independent family insight consultancy, planning, and advocacy. We do not provide regulated personal care, clinical diagnoses, medical treatment, or formal legal representation.
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